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Get 10% Off On Your First Purchase • Use Code "NEWUSER10" At Checkout
Hallmarked • Genuine • 92.5 Sterling Silver
Get 10% Off On Your First Purchase • Use Code "NEWUSER10" At Checkout
Hallmarked • Genuine • 92.5 Sterling Silver
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Frequently Asked Questions

Absolutely. We offer only 92.5 Sterling Silver, and our jewelry is stamped and certified for authenticity. Quality is our top priority.

Yes, all our products come with a certificate of purity (92.5%), and we ensure every piece meets top quality standards.

We process and ship all orders within 24-48 hours. Once shipped, delivery takes 2-5 days, depending on your location.

We ship via trusted courier services like Bluedart, Delhivery, Ecom Express, Ekart, Xpressbees, and DTDC to ensure fast and safe delivery across India.

Yes, we do offer Cash on Delivery (COD)Advance Payment of 30% of your order total. This helps us reduce fake orders and keep our prices fair for all customers. ✅ The remaining 70% can be paid in cash upon delivery. 🎁 As a thank you, you'll also receive 5% cashback in Shanay Points once your order is successfully delivered, which you can use on your next purchase! We do not offer free COD at this time.

Keep it in a dry place, away from perfumes and moisture. Store it in a ziplock pouch. Regular use keeps silver shiny — but you can also clean it with a soft cloth or silver polish.

Shanay Points are our loyalty rewards. You earn 5% of your order value as Shanay Points after every successful delivery. You can use these points as discounts on your future purchases.

Once your order is shipped, you will receive a tracking link via SMS or email, which allows you to monitor the delivery status.

You can cancel your order before it is shipped. Once shipped, cancellations are not allowed. However, you can refuse delivery if necessary. In such cases, courier charges for to and fro will be deducted, and the remaining amount will be refunded.

You can also refuse COD orders. In such cases, courier charges for to and fro will be deducted, and the remaining amount will be refunded.

Yes, we accept returns and exchanges for defective or damaged products. However, you must make an unboxing video showing the package from a 360-degree angle as proof. Once we receive the product, it will be verified by our team, then we will process the refund based on the check. Without the unboxing video proof, returns or refunds will not be accepted.

We accept UPI, Credit/Debit Cards, Net Banking, and Wallet Payments for prepaid orders, along with Cash on Delivery (COD) with ₹50 advance payment.

Yes, we deliver across India, including metro cities, towns, and remote areas, using our reliable courier partners.

 

Check delivery at your pincode