Return, Refund & Exchange Policy – ShanaySilver

At ShanaySilver, our focus is your complete satisfaction. If you are not happy with your silver jewellery, we are here to help with an easy return, refund or exchange.

Quick Summary

• Inform us within 2 days of receiving your order.
• Return the item within 7 days of delivery.
• A convenience fee of ₹250 is deducted for returns and exchanges, and the rest is refunded.
• An unboxing video is required for damaged or faulty deliveries.

Return & Refund

• Please inform us within 2 days of receiving your product if you wish to start a return.
• The item must be returned within 7 days of delivery. Returns after this period cannot be accepted.
• A convenience fee of ₹250 is deducted, and the remaining amount is refunded to you.
• Refunds are credited to your original payment method within 4 to 7 days after we receive the item in its original condition and original packaging.

Exchange of Product

• Please notify us within 2 days of receiving your product to request an exchange.
• Pickup is arranged within 48 hours of receiving your exchange request.
• A convenience fee of ₹250 applies. It covers collecting the item from your location and delivering the replacement to you.
• Your replacement is delivered within 6 to 7 days after we receive the returned product.

Note: Timelines may vary if the replacement needs to be manufactured, or due to logistical factors.

Unboxing Video (Important)

Please record an unboxing video while opening your package. This helps us quickly check and resolve any damage or issue.

• Record in clear, bright light so any damage is clearly visible.
• For any complaint about a faulty delivery (stolen product, damaged item or empty package), the unboxing video is required as proof.

⚠ Without an unboxing video, we will not be able to process your complaint.

Please Check Your Address & Contact Details

Our products are valuable jewellery items, so please make sure the shipping address and contact details you enter at checkout are complete and accurate. ShanaySilver cannot be held responsible for loss or non-delivery caused by incorrect or incomplete address or contact details.

Need Help?

We are happy to answer any questions. Call our customer care at 7718811207, or WhatsApp us using the green button on this page.

Thank you for shopping with ShanaySilver. We truly appreciate your trust!